Industry 05 / 06

Asset-Intensive Services

The service depends on assets staying in service, which depends on maintenance providers, spare parts and contracts all doing what they promised, on the day.

  • Hospitality
  • Real estate
  • Aviation
  • Telecommunications
  • Facilities
A quarry processing plant with conveyors and haul trucks, seen from the air

Connect service providers, contracts, resources, milestones, deliverables, acceptance and payment dependencies.

  • Maintenance providers
  • Service contracts and SLAs
  • Spare parts
  • Assets and locations
  • Maintenance windows
  • Acceptance and service entry
  • Guest and tenant impact
Typical pain points

Where execution breaks down.

Each of these is a starting point. Select one to see the connected intelligence capabilities that resolve it.

Relevant Brain capabilities

10 connected intelligence capabilities across 5 groups.

Activated inside one Supply Chain Brain, never bought as separate tools.

Teams continuously chase suppliers

Chasing suppliers: resolved inside the Brain.

A supplier goes quiet on an open order. The Brain follows up, escalates when the SLA is breached, and flags the delivery risk to the people who need to decide.

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Suppliers and Procurement2 of 7
Supplier Performance Intelligence. Also resolves: Supplier performance, Contracts in practice, Obsolete stock
Procurement Execution Intelligence. Also resolves: Supplier performance, Contracts in practice, Invoice mismatches, Trade documents
Logistics and Transportation1 of 5
Inbound Logistics Intelligence. Also resolves: Warehouse space, Delayed shipments, Trade documents
Contracts are not applied operationally

Contracts in practice: resolved inside the Brain.

A supplier's pricing, lead time or service terms drift from what was agreed. The Brain checks orders and invoices against the contract and raises the difference with its owner.

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Suppliers and Procurement3 of 7
Contract Intelligence. Also resolves: Late supplier risk, Obsolete stock, Freight cost and claims
Supplier Performance Intelligence. Also resolves: Supplier performance, Chasing suppliers, Obsolete stock
Procurement Execution Intelligence. Also resolves: Supplier performance, Chasing suppliers, Invoice mismatches, Trade documents
Quality, Fulfilment and Finance1 of 5
Invoice and Three-Way Match Intelligence. Also resolves: Invoice mismatches
Inventory is in the wrong place

Misplaced inventory: resolved inside the Brain.

Stock sits in one location while orders wait at another. The Brain sees both, proposes the transfer or re-allocation, and coordinates it once approved.

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Strategy and Planning1 of 4
Supply and Capacity Planning Intelligence. Also resolves: Plans into action, Forecast swings
Logistics and Transportation1 of 5
Distribution Intelligence. Also resolves: Missed commitments
Warehouse and Inventory2 of 4
Warehouse Operations Intelligence. Also resolves: none listed
Inventory Intelligence. Also resolves: Plans into action, Forecast swings, Late supplier risk, Warehouse space, Missed commitments
One connected scenario

A maintenance window is at risk

A planned maintenance window is five days away. The contracted provider has not confirmed and the spare part is at minimum stock.

  • Human judgment
  • Company data
  • External intelligence
  1. Detect
  2. Understand
  3. Recommend
  4. Coordinate
  5. Learn
  1. Detect: Spots the signal in your data and the outside world before the date is missed.
  2. Understand: Resolves which suppliers, items, orders and customers the event touches.
  3. Recommend: Compares the options on cost, service, risk and the decision deadline.
  4. Coordinate: Carries the approved action to every owner and system that has to move.
  5. Learn: Keeps the decision, the evidence and the outcome for next time.
  • Company data: MAINTENANCE PLANWindow opens in two weeks
  • Company data: SUPPLIER PORTALSpare part not yet confirmed
  • External intelligence: CARRIER STATUSExpedite lane available
  • Human judgment: DECISION RIGHTSFacilities director approves
Maintenance providers
A quarry processing plant with conveyors and haul trucks, seen from the air
Supplier
Cartons waiting at a yellow loading dock
Factory
An orange industrial robot on a production line
Systems of record · remain yours
  • ERP
  • CMMS
  • Procurement
  • Contract management
  • Inventory management
  • Finance
Reads · writes only what you approve
  1. The signal

    A planned maintenance window is five days away. The contracted provider has not confirmed and the spare part is at minimum stock.

  2. The decision

    Confirm the provider and expedite the spare part.

    Approved · Facilities director
  3. The outcome

    The window was kept and the asset returned to service on time. Provider responsiveness is retained for the contract review.

Systems commonly involved

Systems of record remain yours. Navisight reads from them, writes back only what you approve, and never replaces them.

  • ERP
  • CMMS
  • Procurement
  • Contract management
  • Inventory management
  • Finance
Decisions and actions

What the Brain does, and what stays with your people.

Detects, explains, recommends and coordinates
  • Tracks provider confirmations, spare parts and windows together
  • Explains which assets, sites and customers a missed window affects
  • Recommends expediting, deferring or a backup provider with the risk of each
  • Coordinates the provider, the part and the service notice once approved
Requires human approval
  • Deferring a maintenance window
  • Engaging a provider outside the contracted panel
  • Express freight above the agreed threshold
  • Any change to a safety-related asset
KPIs the Brain tracks
  • Maintenance windows kept
  • Provider SLA adherence
  • Spare part availability
  • Asset downtime
  • Invoice accuracy against contract
Human control and regulatory boundaries

Every recommendation shows its source, its confidence and who decides.

  • Safety-critical maintenance in aviation and telecommunications is governed by regulated engineering processes. The Brain never signs off work or releases an asset to service.
  • Guest, tenant and passenger commitments are made by operations, not by the Brain.
  • Every material recommendation is presented with its evidence, its timestamp, its confidence, the alternatives considered and the decision owner. Nothing here is executed without that owner.
Start here

Build the Supply Chain Brain your asset-intensive services operation needs.

Tell us the problem creating the greatest operational or financial impact. We will show how the Brain builds the intelligence and coordination layer around it.

Do not see your industry? Navisight is configured around your supply-chain and supplier-management problem, not restricted by an industry template.