Industry 06 / 06

Corporate and Public Services

The supply chain is mostly services: providers, statements of work, licences, deliverables and invoices. The risks are in obligations that are not tracked and payments that do not match what was delivered.

  • Banking
  • Professional services
  • Technology
  • Education
  • Government
Clouds reflected in the glass facade of an office tower

Connect service providers, contracts, resources, milestones, deliverables, acceptance and payment dependencies.

  • Service providers
  • Contracts and statements of work
  • Rate cards
  • Deliverables and milestones
  • Acceptance evidence
  • Compliance records
  • Invoices and payment
Typical pain points

Where execution breaks down.

Each of these is a starting point. Select one to see the connected intelligence capabilities that resolve it.

Relevant Brain capabilities

6 connected intelligence capabilities across 3 groups.

Activated inside one Supply Chain Brain, never bought as separate tools.

Invoices do not match receipts

Invoice mismatches: resolved inside the Brain.

An invoice is blocked. The Brain lines up the purchase order, the receipt and the invoice, shows the discrepancy and who owns it, and drafts the query.

Explore this pain point on the board
Suppliers and Procurement1 of 7
Procurement Execution Intelligence. Also resolves: Supplier performance, Chasing suppliers, Contracts in practice, Trade documents
Quality, Fulfilment and Finance2 of 5
Quality Intelligence. Also resolves: Supplier performance
Invoice and Three-Way Match Intelligence. Also resolves: Contracts in practice
Contracts are not applied operationally

Contracts in practice: resolved inside the Brain.

A supplier's pricing, lead time or service terms drift from what was agreed. The Brain checks orders and invoices against the contract and raises the difference with its owner.

Explore this pain point on the board
Suppliers and Procurement3 of 7
Contract Intelligence. Also resolves: Late supplier risk, Obsolete stock, Freight cost and claims
Supplier Performance Intelligence. Also resolves: Supplier performance, Chasing suppliers, Obsolete stock
Procurement Execution Intelligence. Also resolves: Supplier performance, Chasing suppliers, Invoice mismatches, Trade documents
Quality, Fulfilment and Finance1 of 5
Invoice and Three-Way Match Intelligence. Also resolves: Invoice mismatches
Supplier performance is inconsistent

Supplier performance: resolved inside the Brain.

A critical item's on-time-in-full slips. The Brain traces it to the factory and item behind it, shows the orders and customers exposed, and coordinates the corrective action.

Explore this pain point on the board
Suppliers and Procurement2 of 7
Supplier Performance Intelligence. Also resolves: Chasing suppliers, Contracts in practice, Obsolete stock
Procurement Execution Intelligence. Also resolves: Chasing suppliers, Contracts in practice, Invoice mismatches, Trade documents
Quality, Fulfilment and Finance1 of 5
Quality Intelligence. Also resolves: Invoice mismatches
One connected scenario

A services invoice does not match the statement of work

A professional services invoice arrives above the agreed rate card, with no acceptance record for two of the deliverables.

  • Human judgment
  • Company data
  • External intelligence
  1. Detect
  2. Understand
  3. Recommend
  4. Coordinate
  5. Learn
  1. Detect: Spots the signal in your data and the outside world before the date is missed.
  2. Understand: Resolves which suppliers, items, orders and customers the event touches.
  3. Recommend: Compares the options on cost, service, risk and the decision deadline.
  4. Coordinate: Carries the approved action to every owner and system that has to move.
  5. Learn: Keeps the decision, the evidence and the outcome for next time.
  • Company data: FINANCEInvoice exceeds the statement of work
  • Company data: CONTRACTAccepted deliverables on record
  • External intelligence: SUPPLIER NOTICERate change announced
  • Human judgment: DECISION RIGHTSFinance business partner approves
Service providers
Clouds reflected in the glass facade of an office tower
Supplier
Cartons waiting at a yellow loading dock
Factory
An orange industrial robot on a production line
Systems of record · remain yours
  • ERP
  • Procurement
  • Contract management
  • Vendor management
  • Finance
  • CRM
Reads · writes only what you approve
  1. The signal

    A professional services invoice arrives above the agreed rate card, with no acceptance record for two of the deliverables.

  2. The decision

    Pay the accepted deliverables, hold the rest.

    Approved · Finance business partner
  3. The outcome

    Overpayment avoided. The rate variance and the acceptance gap are retained against the contract for renewal.

Systems commonly involved

Systems of record remain yours. Navisight reads from them, writes back only what you approve, and never replaces them.

  • ERP
  • Procurement
  • Contract management
  • Vendor management
  • Finance
  • CRM
Decisions and actions

What the Brain does, and what stays with your people.

Detects, explains, recommends and coordinates
  • Checks every invoice against the contract, the rate card and the acceptance evidence
  • Explains which deliverables are evidenced and which are not
  • Recommends pay, partial pay or query with the exposure of each
  • Coordinates the query, the payment and the budget owner once approved
Requires human approval
  • Releasing payment on a disputed invoice
  • Waiving a contractual obligation
  • Extending or renewing a provider contract
  • Public procurement awards and variations
KPIs the Brain tracks
  • Invoice accuracy against contract
  • Deliverable acceptance on time
  • Provider obligation compliance
  • Payment cycle time
  • Spend under contract
Human control and regulatory boundaries

Every recommendation shows its source, its confidence and who decides.

  • Legal, regulatory and public procurement decisions stay with the accountable officers. The Brain prepares the evidence and drafts the correspondence.
  • Confidential and personal data handled under service contracts is governed by the customer's own controls.
  • Every material recommendation is presented with its evidence, its timestamp, its confidence, the alternatives considered and the decision owner. Nothing here is executed without that owner.
Start here

Build the Supply Chain Brain your corporate and public services operation needs.

Tell us the problem creating the greatest operational or financial impact. We will show how the Brain builds the intelligence and coordination layer around it.

Do not see your industry? Navisight is configured around your supply-chain and supplier-management problem, not restricted by an industry template.